Norah New

Nora New

Technical Support Specialist

Norah has an Associate’s Degree as a Mechanical Drafter from Community College of Denver in 2008.  She worked in the oil & gas and mining industry as a piping drafter and designer while attending school, and continued to work in the industry after graduation.  During those 10 years, she discovered that her true passion was more information-technology related.  Norah’s new position made her responsible for setting up software to meet company and client standards and needs, as well as troubleshooting issues with drawings and/or software problems.  Norah flourished in her new position and became the CAD manager.   While holding this position, she helped create, implement and enforce CAD standards and support various CAD software programs for a multi-discipline oil & gas and mining company. With this varied background, Norah was a natural to recently join the team at CAD-1 as a Technical Specialist.


A Technical Specialist / Support is responsible for telephone and on-site technical support of Autodesk products. Support includes installation, license and error troubleshooting, and may also include basic online feature training. Technical specialists are also required to work directly with Autodesk staff for license management and technical support case escalation.

Responsibilities at CAD-1

  • Answer phone, email and online support questions
  • Troubleshoot installation problems, software errors and program behavior issues
  • Provide product license support
  • Manage in-house customer reporting database as well as Autodesk online customer database
  • Maintain industry-related continuing education
  • Acquire, merge, and deliver license files
  • Provide serial numbers and product keys for clients
  • Assist with license manager install, configuration, update
  • Troubleshoot license manager errors

Education

ASSOCIATE IN APPLIED SCIENCE – MECHANICAL DRAFTER | 2008 | COMMUNITY COLLEGE OF DENVER

Tenure

  • Years with CAD-1: 1
  • Years with Autodesk Channel: 1
  • Years in Professional Industry: 11

Products Taught / Supported

  • AutoCAD
  • Navisworks Simulate and Freedom
  • Plant 3D \ P&ID

Products Taught / Supported

  • CAD Management (3 years)
  • Piping Designer and Drafter  (11 years)

Navisworks

navisworks-72x72

AutoCAD

PandID-72x72

Navisworks

AutoCAD

Plant 3D

plant--72x72