CAD-1 Technical Support
When deadline pressure is looming and a system crashes, when a vital license deployment has your IT team concerned, when an error code is causing your team recurring problems, you need a technology partner that you can rely on. CAD-1 is that partner, with an award-winning, Autodesk® certified support team backed by top ranked* industry professional specialists. CAD-1’s technical support is an investment in productivity that reduces downtime and helps to return your team to work quickly.
Create Support Ticket
Join a Meeting
Basic Installation and Product Support
Included with your License
Every CAD-1 customer will enjoy the world class support which is backed by our robust Technical staff.
- Installation & Activation
- Deployment creation
- Autodesk account assistance
- Setup & Configuration
- Network license manager installation, update and configuration
- Workspace Migration
- Hardware recommendations
Unlimited Support Contract
Support Services covers problems with knowledge about features, customization assistance and advanced concepts of the software:
- Error messages
- Customization assistance and migration
- Questions on styles, settings and content
- Advanced concept issues
- Troubleshooting product behavior
- File issues and diagnostics
- Product Interoperability
CAD-1 Support Contracts are available by contacting your CAD-1 Customer Representative or calling the CAD-1 office at (303) 427-2231. You can also email us at firstname.lastname@example.org. You can also purchase CAD-1 Technical Support through the CAD-1 Online Store.
Do you already have a CAD-1 Technical Support Contract and need assistance? Contact Technical Support:
Colorado: (303) 217-5174
Outside Colorado: (866) 270-9617
Help Desk: support.CAD-1.com
Sometimes it takes more than an email or phone call to get back on track. If required, CAD-1 offers on-site support at our client locations for an additional fee.
Our unrivaled “At Your Desk” support service, featuring Go-To-Meeting technology, helps issues get resolved quickly by having computer-to-computer access. Don’t worry, it’s included with CAD-1 telephone support contracts. We also offer discounted blocks of At Your Desk Support.
CAD-1 telephone support is priced to meet your situation, with options for per-incident pricing or an annual contract basis. Either way you get flexibility and peace of mind when support issues arise.
CAD-1 customers purchasing Autodesk® and ancillary software receive installation support at no additional charge.